Terms & Conditions

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Last Updated: July 20, 2026

VelorBuy (“VelorBuy,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains what information we collect, how we use and share it, and the choices available to you when you visit our website, make a purchase, contact us, or otherwise interact with VelorBuy.

1. Information We Collect

We may collect the following categories of information:

Information You Provide

When you place an order, contact us, subscribe to communications, or use our website, you may provide:

Name
Email address
Phone number
Billing and shipping address
Order and product information
Customer-support communications
Account information, if you create an account
Payment Information

Payments are processed by third-party payment providers, such as credit or debit card processors and PayPal.

VelorBuy does not directly store your complete credit or debit card number. Payment providers process payment information according to their own privacy policies and security practices.

Information Collected Automatically

When you visit our website, certain information may be collected automatically, including:

IP address
Browser and device type
Operating system
Pages viewed
Links and advertisements clicked
Referring website
Approximate location
Date, time, and duration of visits
Shopping-cart and checkout activity

This information may be collected through cookies, pixels, analytics tools, and similar technologies.

2. How We Use Your Information

We may use personal information to:

Process and fulfill orders
Provide shipping and delivery updates
Process payments and refunds
Provide customer service
Manage abandoned-cart communications
Operate, maintain, and improve our website
Personalize the shopping experience
Analyze website traffic and performance
Detect fraud, abuse, and security threats
Send marketing messages when permitted
Measure and improve advertising campaigns
Comply with legal and regulatory obligations
3. Cookies and Tracking Technologies

VelorBuy uses cookies and similar technologies to operate the website, remember preferences, understand website traffic, support shopping-cart functionality, and measure advertising performance.

These technologies may include tools provided by Wix, Meta, and other analytics or advertising service providers.

Where required, optional analytics and advertising technologies are activated only after you provide consent through our cookie banner. You can manage available cookie preferences through the website’s cookie settings or your browser settings.

Disabling certain cookies may affect some website features.

4. Advertising and Meta Pixel

We may use the Meta Pixel and related Meta business tools to understand how visitors interact with our website, measure advertising performance, and show more relevant advertisements.

Information collected through these tools may include website activity, device information, pages viewed, products viewed, and actions taken on the website.

Meta processes this information according to its own privacy policies.

We do not sell personal information for money. However, certain analytics or advertising activities may be considered “selling,” “sharing,” or targeted advertising under some United States state privacy laws.

Where applicable, you may request to opt out by contacting us or using the cookie preferences available on our website.

5. How We Share Information

We may share personal information with service providers that help us operate our business, including:

Website hosting and ecommerce providers, including Wix
Payment processors
Product suppliers and fulfillment partners
Shipping and delivery providers
Customer-service providers
Email and marketing platforms
Analytics and advertising providers
Fraud-prevention and security providers
Professional advisers and legal authorities when required

These providers receive information only as reasonably necessary to perform their services or comply with legal requirements.

We may also disclose information if required by law, legal process, court order, or to protect the rights, safety, and security of VelorBuy, our customers, or others.

6. Order Fulfillment and Shipping

To fulfill an order, we may share your name, shipping address, contact information, and order details with suppliers, fulfillment partners, and delivery companies.

These partners use the information to prepare, process, track, and deliver your order.

7. Marketing Communications

If you subscribe to marketing communications, we may send you information about products, promotions, or store updates.

You may unsubscribe at any time by using the unsubscribe link included in an email or by contacting us.

Transactional communications concerning orders, payments, shipping, security, or customer service may still be sent when necessary.

8. Data Retention

We retain personal information only for as long as reasonably necessary to:

Complete transactions
Provide customer support
Maintain business and tax records
Prevent fraud and resolve disputes
Enforce our agreements
Meet legal and regulatory requirements

The retention period may vary depending on the type of information and the purpose for which it was collected.

9. Your Privacy Choices and Rights

Depending on where you live, you may have the right to request:

Access to personal information we hold about you
Correction of inaccurate information
Deletion of certain personal information
A copy of certain information
Restriction of certain processing activities
Withdrawal of consent
Opt-out from marketing communications
Opt-out from certain targeted advertising or data-sharing activities

We will not discriminate against you for exercising an applicable privacy right.

To submit a privacy request, contact us at support@velorbuy.com. We may need to verify your identity before completing the request.

10. Children’s Privacy

Our website is not directed to children under 13, and we do not knowingly collect personal information from children under 13.

If you believe a child has provided personal information to us, please contact us so we can review and delete it when appropriate.

11. Information Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information.

Payments are processed through third-party payment providers. However, no website, transmission method, or electronic storage system can be guaranteed to be completely secure.

12. International Data Processing

VelorBuy and its service providers may process information in the United States or other countries where our providers operate.

Privacy laws in those locations may differ from the laws in your location. When required, we take reasonable steps to ensure information is handled according to applicable law.

13. Third-Party Websites

Our website may contain links to third-party websites or services.

VelorBuy is not responsible for the privacy, security, or content practices of third parties. We recommend reviewing their privacy policies before providing personal information.

14. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes to our services, business practices, technology, or legal requirements.

When we update it, we will revise the “Last Updated” date at the top of this page. Your continued use of the website after an update is subject to the revised policy.

15. Contact Us

If you have questions, concerns, or privacy requests, contact us at:

VelorBuy
Email: support@velorbuy.com
Website: www.velorbuy.com