Shipping & Returns
Shipping Policy
At VelorBuy, we are committed to providing a fast, reliable, and transparent shopping experience. This page explains our shipping process, delivery times, tracking information, and return policy so you can shop with confidence.
Shipping Time
Estimated delivery time:
United States: 7–15 business days
Delivery times may vary depending on location, product availability, shipping carriers, holidays, or unexpected circumstances.
Free Shipping
We are happy to offer:
Free Shipping on all orders
No minimum purchase required.
Order Tracking
After your order is shipped, tracking details will be sent to your email when available.
Need Help?
If you have any questions about your order or delivery, please contact us:
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Return & Exchange Policy
At VelorBuy, your satisfaction is important to us.
We want every customer to have a positive shopping experience and feel confident when purchasing from our store.
Returns
We accept return requests within 30 days after delivery.
To be eligible for a return:
The item must be unused
The item must be in its original condition
The product should include original packaging when possible​
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Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect product, please contact us as soon as possible.
Please include your order number and photos or videos showing the issue so our support team can assist you.
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Exchanges
If your item qualifies for an exchange, we will help you with the replacement process based on product availability.
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Refunds
Once your return is reviewed and approved, your refund will be processed back to your original payment method.
Processing times may vary depending on your bank or payment provider.
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